Question: Do you have a Money-Back-Guarantee ?
Yes, we offer a 30-Days-Money-Back-Guarantee. If you are not satisfied with your goods, just send them back within 30 days after receipt of goods and you will get a full refund of your articles.

Question: My goods are damaged, what shall I do ?
Answer: We request you to tell us informations about the damaged articles via e-mail.
We will do our best to find a very good solution for you. You can be sure not to pay for unexspected low-quality articles or damaged goods.

Question: How do I send my goods back to Sportfoods-Germany.com ?
Answer: Please send your goods back to our office with full insurance. You have to take over the shipping fees. You must notify us prior to returning the product!!

New Products Return / Refund
You may return products for a full refund of the purchase price under the following conditions:

•You must notify us prior to returning the product.
•Your return request must be received within 15 days of your receipt of the product.
•The product must be unopened and undamaged.
•Return postage is your responsibility.

Used Products Return / Refund
•All refunds will be subject to 10 % restocking fee.
•You must notify us prior to returning the product.
•Your return request must be received within 30 days of your receipt of the product.
•Return postage is your responsibility.

Sportfoods-germany.com offers a 100% guarantee of delivery, and a 30 days money back guarantee, there should be no need for a chargeback at any time.

If you dispute or deny a valid charge, your credit card account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.